Many companies continue to achieve strong revenue growth with IP-based video surveillance systems and solutions. With great sales performance comes greater responsibility, however. Take Norbain, the largest distributor in the U.K. and one of the largest in Europe, for example. The company has adopted a tailored, charged approach to technical support, since late 2011, to ensure continued high levels of support and customer satisfaction in response to increasing complexity of security products and system configurations, which has “made it increasingly difficult to continue providing this level of support at no additional cost.” Read more
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May 2, 2012
IP Video Providers Strengthen Professional Technical Support
Many companies continue to achieve strong revenue growth with IP-based video surveillance systems and solutions. With great sales performance comes greater responsibility, however. Take Norbain, the largest distributor in the U.K. and one of the largest in Europe, for example. The company has adopted a tailored, charged approach to technical support, since late 2011, to ensure continued high levels of support and customer satisfaction in response to increasing complexity of security products and system configurations, which has “made it increasingly difficult to continue providing this level of support at no additional cost.” Read more
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